policies

WELCOME

LemonLee Dolls features handmade custom dolls and animals created by me, Megan Lee. I graduated college with an AA in Digital Arts Web Design. I come from a background of many hobbies, ranging from embroidery to scrapbooking, from painting to crochet, and many in between. I have a passion for creating and it's this passion that has led me to a new adventure of all things bookish! LemonLee is growing into something fun and new, and I'm so happy you are here to see it come to life!

 All my items are created in a simple home that is smoke free, but kitty and puppy friendly. 

SHIPPING

As the buyer, you are responsible for making sure your shipping address is up to date. I use your entered address as the main shipping address. However, to avoid confusion, please ensure that your Paypal address matches as well.

 Standard shipping is USPS First-Class or Priority.

If you require expedited shipping, please contact me BEFORE purchasing.

 I will insure packages upon request only.

I will include delivery confirmation/tracking with all packages. 

At this time I am only offering shipping within the United States until there is a demand for International shipping. Please message for more information or for shipping requests.

 Would you like your item gift-wrapped? Contact me for more information!

If an item has been delayed in arrival, please let me know! If 20 days has passed for a standard delivery within the U.S. I can offer you a refund or replacement. The same policy stands for International deliveries after six weeks of no delivery. 

Should an item arrive damaged, please contact me! I will ask for a photo and description of the condition of the item and packaging so I can better prepare the item in the future. 

Please double check—triple check! —All details requested for purchase, especially custom orders. I will contact you if details are missing and will not ship until confirmation from you. I may cancel your order and refund your money within 5 days if no communication has occurred. Let’s not have this happen! 

REFUNDS AND EXCHANGES

Handmade items: Requests for returns must be made within 7 days of the item arrival to you. If a return is taking place, buyer is responsible for shipping costs both ways. I will not refund the shipping costs. Item must be received in perfect condition before refund is issued. You will be refunded purchase price minus store and/or paypal fees.

Made to Order Items: Items are made to order using the help of suppliers to ensure quick shipping. Unless there is a defect or misprint in the item you received, we are unable to accept returns or exchanges. 

Custom orders are NOT RETURNABLE. Due to the customized work and made to order nature of the item, I just can’t accept these items back. If I have sent you the wrong item, please contact me right away, as that is a different situation.

Please keep in mind that I am just one person doing my best, so patience and kindness is appreciated.

Thank you!